FAQ
General Questions
Q: What does Archie's and Son Jewelry and Repairs specialize in? A: We are a family-operated jewelry business offering a curated selection of fine jewelry, along with expert jewelry repair and restoration services. Whether you're shopping for a gift or need a treasured piece restored to its original beauty, our team is here to help.
Q: Are the items on your website authentic? A: Absolutely. Every piece of jewelry we sell is carefully inspected for quality and authenticity before it is made available on our site. We stand behind the integrity of every product we offer.
Q: Do you offer jewelry repair services? A: Yes. We provide professional jewelry repair services including ring resizing, stone replacement, re-tipping, soldering, polishing, and more. Please contact us for details or to request a repair quote.
Q: Where is your store located? A: Our physical store is located at 16715 Oak Park Ave, Tinley Park, IL 60477, USA. You are welcome to visit us during business hours: Monday–Friday 11:00 AM – 6:00 PM, and Weekends 12:00 PM – 4:00 PM.
Ordering
Q: How do I place an order? A: Simply browse our online catalog, select the items you love, add them to your cart, and proceed to checkout. You will be asked to provide your shipping details and choose a payment method before confirming your order.
Q: Can I modify or cancel my order after placing it? A: You may request a cancellation within 24 hours of placing your order, provided it has not yet been shipped. Please email us at info@archiesandsonjewelryandrepairs.com with your order number as soon as possible. Once an order has been dispatched, it can no longer be cancelled.
Q: Will I receive an order confirmation? A: Yes. You will receive a confirmation email immediately after your payment is successfully processed. This email includes your order details and a payment receipt.
Q: What currencies do you accept? A: All prices on our website are displayed in US Dollars (USD). Orders are also charged in USD.
Shipping
Q: How long does order processing take? A: Orders placed before 3:00 PM Central Time on a business day are processed and shipped the same day. Orders placed after the cutoff time, on weekends, or on U.S. federal holidays will be processed on the next available business day.
Q: Do you offer free shipping? A: Yes. We offer free standard shipping on all orders within the United States, including Alaska, Hawaii, and U.S. territories.
Q: How long will it take to receive my order? A: Standard shipping typically takes 4–7 business days from the date your order ships. Please note that delivery timelines are estimates and do not include weekends or federal holidays.
Q: Do you ship internationally? A: At this time, we only ship within the United States. International shipping is not available.
Q: How can I track my order? A: Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier's website or by clicking the link in the email.
Q: What carriers do you use? A: We work with UPS, USPS, and FedEx. The most suitable carrier is selected based on your delivery address and package specifications.
Payment
Q: What payment methods do you accept? A: We accept major credit cards — Visa, Mastercard, American Express, and Discover — as well as PayPal for secure online payment.
Q: Is my payment information safe? A: Yes. Our website uses 256-bit SSL encryption and is fully PCI compliant. All transactions are processed through trusted, secure payment gateways to protect your financial data.
Q: Will I be charged any hidden fees? A: No. There are no hidden charges. The total you see at checkout — including the product price and any applicable sales tax — is the exact amount you will pay.
Q: When is my payment charged? A: Your payment is charged at the time you place your order. Your order will only be shipped after payment has been successfully authorized and confirmed.
Returns and Refunds
Q: Do you accept returns? A: Yes. If you are not completely satisfied with your purchase, you may initiate a return in accordance with our Return and Refund Policy. Please visit the policy page for full details.
Q: How long does it take to receive my refund? A: Refunds are issued to the original payment method and typically appear on your statement within 10 business days, depending on your bank or card issuer.
Q: Is return shipping free? A: Yes. Return shipping is always free for all eligible returns, regardless of the reason.
Q: What if my item arrives damaged or defective? A: Please contact us immediately at info@archiesandsonjewelryandrepairs.com or call us at 708-263-0399 with your order details and photos of the issue. We will work with you to find a prompt resolution.
Repairs and Maintenance
Q: What types of jewelry repairs do you offer? A: Our repair services include, but are not limited to, ring resizing, stone setting and replacement, prong re-tipping, clasp replacement, chain soldering, rhodium plating, and professional cleaning and polishing.
Q: How much does a repair cost? A: Repair costs vary depending on the type of work needed and the materials involved. Please contact us or visit our store for an assessment and quote.
Q: How long do repairs take? A: Turnaround time depends on the complexity of the repair. Simple repairs may be completed within a few business days, while more involved restorations may take longer. We will provide an estimated timeline when you submit your repair request.
Contact Us
Still have questions? Our friendly team is ready to assist you.
| Channel | Details |
|---|---|
| Store Name | Archie's and Son Jewelry and Repairs |
| Phone | 708-263-0399 |
| info@archiesandsonjewelryandrepairs.com | |
| Address | 16715 Oak Park Ave, Tinley Park, IL 60477, USA |
| Business Hours | Monday – Friday: 11:00 AM – 6:00 PM · Weekends: 12:00 PM – 4:00 PM |
We typically respond to all email inquiries within 1–2 business days. For urgent concerns, please call us during business hours and we will be happy to assist you.