FAQ
General Questions
Q: What does Archie's and Son Jewelry and Repairs offer? A: We offer fashion jewelry and jewelry repair services, including rings, earrings, necklaces, bracelets, and month-color styles.
Q: How can I check the details of an item? A: Review the individual product page for the finish, measurements, stone type, and care instructions listed for that item. If you need more information, please contact us before ordering.
Q: Do you offer jewelry repair services? A: Yes. Our listed repair services include ring resizing, stone replacement, prong re-tipping, soldering, polishing, and related work. Please contact us for details or to request a repair quote.
Q: Where is your store located? A: Our physical store is located at 16715 Oak Park Ave, Tinley Park, IL 60477, USA. Current business hours are Monday–Friday 11:00 AM–6:00 PM and weekends 12:00 PM–4:00 PM.
Ordering
Q: How do I place an order? A: Browse the catalog, select an item, add it to your cart, and proceed to checkout. You will provide shipping details and choose from the payment methods available at checkout.
Q: Can I modify or cancel my order after placing it? A: You may request a cancellation within 24 hours of placing your order if it has not shipped. Email info@archiesandsonjewelryandrepairs.com with your order number as soon as possible. Once an order has been dispatched, cancellation may not be available.
Q: Will I receive an order confirmation? A: An order confirmation email is sent after payment is successfully processed. It includes your order details and payment receipt.
Q: What currency is used? A: Prices on our website and orders are shown and charged in US Dollars (USD).
Shipping
Q: How long does order processing take? A: Orders are generally processed on business days. Any current cutoff times, exclusions, or delays are reflected in the applicable shipping information.
Q: What shipping options are available? A: Available shipping methods, delivery estimates, and any applicable shipping charges are shown at checkout before you place your order.
Q: How long will delivery take? A: Standard shipping is currently estimated at 4–7 business days after the order ships. This estimate excludes weekends and federal holidays and may vary by destination or carrier.
Q: Do you ship internationally? A: At this time, we ship within the United States only.
Q: How can I track my order? A: After your order ships, you will receive a shipping confirmation email with tracking information when available.
Q: What carriers do you use? A: Shipping may be handled by a carrier selected for the destination and package. The available delivery estimate and any applicable shipping charges are shown at checkout.
Payment
Q: What payment methods do you accept? A: The payment methods available for your order are displayed at checkout before you place the order.
Q: How is payment information handled? A: Payment processing is handled through the checkout and payment provider shown at checkout. Review the provider's terms and the order summary before submitting payment.
Q: Will I see the total before paying? A: The checkout order summary shows the product price, applicable taxes, shipping charges, and discounts available for your order. Please review that summary before placing your order.
Q: When is my payment charged? A: Payment is charged when the order is placed and successfully authorized. Orders ship after payment has been authorized and confirmed.
Returns and Refunds
Q: Do you accept returns? A: Returns may be available for eligible orders under our Return and Refund Policy. Please review that policy for the current timeframe, exclusions, and return instructions.
Q: How long does it take to receive a refund? A: Approved refunds are sent to the original payment method. They typically appear within 10 business days, depending on the bank or card issuer.
Q: Who pays return shipping? A: Return-shipping responsibility depends on the eligibility and terms in the current Return and Refund Policy. Please review that policy before sending an item back.
Q: What if my item arrives damaged or defective? A: Contact us promptly at info@archiesandsonjewelryandrepairs.com or 708-263-0399 with your order details and photos so we can review the issue.
Repairs and Maintenance
Q: What types of jewelry repairs do you offer? A: Our listed services include ring resizing, stone setting and replacement, prong re-tipping, clasp replacement, chain soldering, rhodium plating, and cleaning and polishing.
Q: How much does a repair cost? A: Repair costs depend on the work requested and materials involved. Contact us or visit the store for an assessment and quote.
Q: How long do repairs take? A: Turnaround depends on the complexity of the repair. We provide an estimated timeline when you submit a repair request.
Contact Us
For questions about products, sizing, orders, or repairs, contact our team.
| Channel | Details |
|---|---|
| Store Name | Archie's and Son Jewelry and Repairs |
| Phone | 708-263-0399 |
| info@archiesandsonjewelryandrepairs.com | |
| Address | 16715 Oak Park Ave, Tinley Park, IL 60477, USA |
| Business Hours | Monday–Friday: 11:00 AM–6:00 PM · Weekends: 12:00 PM–4:00 PM |
We typically respond to email inquiries within 1–2 business days. For urgent concerns, please call during business hours.