Refund policy
At Archie's and Son Jewelry and Repairs, we stand behind every piece we sell. Your confidence in your purchase is our top priority. Should you find yourself unsatisfied for any reason, you are welcome to request a return within 30 calendar days beginning the day your order is delivered. Please make sure all return requests fall within this timeframe to ensure proper processing.
Return Qualification Requirements
For an item to be eligible for a full refund, it must meet all of the following standards:
| Requirement | Description |
|---|---|
| Item Condition | The jewelry must remain completely unworn, unused, and in the exact condition it was in upon delivery |
| Original Labels & Tags | All brand and product tags must stay firmly attached and undamaged |
| Packaging Materials | The original box, pouch, dust bag, or any protective packaging must be included and in good shape |
| Receipt or Invoice | A valid proof of purchase — such as a receipt, digital invoice, or order confirmation email — must accompany the return |
Items that do not meet these specifications may be rejected at our discretion.
How to Return an Item — Simple Step-by-Step Guide
We've made the return process as straightforward as possible. Just follow these steps:
Step 1 — Contact Our Team Send an email to info@archiesandsonjewelryandrepairs.com with your complete order number and a short description of the reason for your return.
Step 2 — Receive Your Return Label Once our staff reviews and approves your request, you will get a prepaid return shipping label along with clear instructions on how to package and ship the item, all sent to your email.
Step 3 — Send It Back Carefully place the item in its original packaging, attach the prepaid label to the outside of the package, and drop it off at the nearest carrier location.
Step 4 — Provide Tracking Details Forward the return tracking number to our email address so we can follow your package throughout its journey back to us.
Step 5 — Keep Your Shipping Receipt Please hold on to your carrier receipt until the full return process is complete and your refund has been officially issued.
Great news! All approved returns ship at absolutely no cost to you. Archie's and Son Jewelry and Repairs provides a prepaid shipping label — you won't pay a single cent for return shipping.
Exchange Option
Would you like to swap your purchase for something else? Here's the fastest way to make it happen:
- Begin by emailing us at info@archiesandsonjewelryandrepairs.com to start the return.
- Send the original item back using the prepaid label we provide.
- As soon as we confirm we've received and inspected your return, go ahead and place a new order for the replacement item.
This approach lets you secure your desired product right away without waiting through the full return and refund cycle.
Received a Damaged, Defective, or Wrong Item?
We hold our products to the highest quality standards. That said, please inspect your order carefully the moment it arrives. If you notice any of the following problems, reach out to us right away:
- The item is defective or arrived damaged
- You received the incorrect product
- There is any other issue or discrepancy with your order
How to report the problem:
- Email: info@archiesandsonjewelryandrepairs.com
- Please include your order number along with clear photos of the item and its packaging. This allows us to investigate quickly and find a solution as soon as possible.
Non-Returnable Items
Certain products are not eligible for return due to specific reasons outlined below:
| Product Category | Why It Cannot Be Returned |
|---|---|
| Earrings & Ear Studs | Excluded for hygiene and health safety reasons |
| Altered or Damaged Pieces | Items that have been resized, repaired, engraved, or modified by the customer |
| Partial Jewelry Sets | Individual pieces from a set cannot be returned alone — the entire set must be sent back |
Refund Processing Breakdown
| Stage | Details |
|---|---|
| Return Received & Reviewed | You'll get a confirmation email once your item arrives and passes our quality inspection |
| Refund Authorized | Your refund is approved and added to our processing queue |
| Refund Issued | The funds are sent back to your original payment method within 10 business days |
Important: Your bank or credit card company may need additional time to post the refund to your statement. If 10 business days pass and you still don't see the credit, please email us at info@archiesandsonjewelryandrepairs.com and we will look into it immediately.
Key Reminder
Returns sent without prior authorization will NOT be accepted. Always reach out to us first and wait for our approval before shipping anything back. This helps avoid unnecessary delays or issues with your return.
Contact Us
Have questions about returns, exchanges, or anything else? Our friendly team is ready to assist you.
| Channel | Details |
|---|---|
| Store Name | Archie's and Son Jewelry and Repairs |
| Phone | 708-263-0399 |
| info@archiesandsonjewelryandrepairs.com | |
| Address | 16715 Oak Park Ave, Tinley Park, IL 60477, USA |
| Business Hours | Monday – Friday: 11:00 AM – 6:00 PM · Weekends: 12:00 PM – 4:00 PM |
We aim to respond to every email inquiry within 1–2 business days. Thank you for choosing Archie's and Son Jewelry and Repairs — we truly value your trust and your business!