Warranty Policy
Warranty Policy
Archie's and Son Jewelry and Repairs offers two separate one-year limited warranties: one for manufacturing defects in jewelry purchased directly from us, and one for the workmanship of repair services we perform. Each has a different start date and covers different issues. Please review the applicable section below.
1. One-Year Limited Product Warranty
This warranty covers manufacturing defects in materials or workmanship that become apparent under normal use within one year of the original purchase date. It applies to jewelry purchased directly from Archie's and Son Jewelry and Repairs. Proof of purchase may be required.
If we approve a claim, we will assess the item and determine an appropriate remedy, which may be a repair, replacement with the same or a comparable item, or store credit. We will explain the available option before proceeding. This limited warranty is separate from our Return and Refund Policy.
The product warranty does not cover normal wear and tear, including scratches, fading, discoloration, or chain stretching; accidental damage, misuse, or neglect; damage caused by water, chemicals, lotions, perfume, or cleaning products; improper storage; third-party alterations or repairs; loss or theft; or cosmetic changes that are not caused by a manufacturing defect.
2. One-Year Repair Workmanship Warranty
This warranty applies to repair work performed by Archie's and Son Jewelry and Repairs. If the same repair fails because of an issue with our workmanship within one year of the date that repair was completed, contact us. After assessing the item, we will redo an eligible repair at no labor charge. Please keep your repair receipt or other proof of the completed service.
Repair services may include ring resizing, stone setting or replacement, prong re-tipping, clasp replacement, chain soldering, rhodium plating, and cleaning or polishing, depending on the item and the work requested. Listing a service does not guarantee that every piece can be repaired or that unrelated future work is covered.
The repair workmanship warranty does not cover normal wear and tear, accidental damage, misuse, damage to parts unrelated to the original repair, work later performed or altered by another jeweler, or new materials, replacement stones, parts, or additional work outside the original repair. If paid work is needed, we will explain the proposed cost and ask for your approval first. Some pieces, including rings with stones or a continuous pattern around most or all of the band, may not be suitable for resizing.
How to Request Warranty Service
Contact us within the applicable one-year period at info@archiesandsonjewelryandrepairs.com or 708-263-0399. Include your name, order number or repair receipt, a description of the issue, and clear photos if available. We may ask to inspect the item before confirming coverage. Do not mail jewelry until we provide instructions. Any shipping arrangements and costs will be explained before you send the item.
Our address is 16715 Oak Park Ave, Tinley Park, IL 60477, USA. This policy does not limit any rights you may have under applicable law. For return eligibility and refunds, please refer to our Return and Refund Policy.